Make sure your device is receiving an IP address If you are unsure about your cabling, we recommend an Official UI Cable. We recommend testing a new cable and port (if using a switch) to rule out any damage. Check your device’s physical connectionĪ damaged cable or port may prevent your device from adopting. See PoE Availability and Modes for more information. All switches have a maximum power output, and it is possible to hit that maximum before using all available ports. If your device is connected to a PoE switch, ensure the switch isn’t exceeding its PoE availability. It is common for users to accidentally supply PoE power when the device requires PoE+ or PoE++. Make sure your device is receiving the appropriate amount of power. No advanced network traffic analytics and feature management.This also requires your mobile app to be locally connected to the AP’s WiFi SSID. AP management is limited to the UniFi Mobile App.Seamless roaming between APs is not supported.Each AP must be individually configured.Please be aware that this will result in a limited feature set: You can do this in the UniFi Network mobile app. This should only be running on one machine for the lifetime of your network.ĪPs can be configured in Standalone Mode without a UniFi Network host. *Advanced users self-hosting the UniFi Network Server should make sure it is already installed on the appropriate machine. Make sure you have already gone through the setup process of your UniFi OS Host*. Your UniFi application must be set up and running before adopting a new device. Make sure UniFi Network is set up and running on a UniFi Host Follow our simple troubleshooting process below. If you are having trouble, it is likely due to an issue in your environment. Sign in to your UniFi application on the web portal or mobile app ( iOS and Android) and click to Adopt the device.Power on your new UniFi device and connect it to the same network as your UniFi host.Set up your UniFi application on your UniFi OS Host (e.g., a Dream Machine product or Cloud Key Gen2 Plus).Īlthough it is possible to “self-host” UniFi Network, it is not recommended.Third-party equipment and applications (e.g., firewalls or antivirus) can block the communication paths required for adoption.īefore adopting a device, do the following: We recommend using a UniFi OS Console for the simplest, most streamlined adoption process. All UniFi Access Points (APs), cameras, phones, and other devices are designed to make the adoption process as simple as possible. Adoption is the process of connecting a device to the UniFi application that will manage it.
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